Our goal is for everyone to have an enjoyable experience with our company.
We want you to be able to have a great time but with some respect for our Trolley. There is absolutely no smoking for our chauffeurs or our passengers. We don't mind pulling over if someone needs to smoke. We just can not have our Trolley smell like smoke for a Bride's Wedding. Or for our next passengers that do not like the smell of smoke.
Explain to your group that there will be extra charges for vomit, broken equipment, ect. We do not like to charge for broken and or ruined equipment, we like to avoid the issue all together.
We do not allow food in the Trolley, crumbs and food get squished in the carpets.
We want our Trolley to look good for you.
We try our best to create superb service. We will not be held responsible for acts of god, mechanical and/or electrical failure or anything that is out of our reasonable control.
All reservations require a non-refundable, non-date changeable deposit, this deposit is deducted from your rate and reserves your vehicle for the date and time you requested and can not be rented to anyone else.
Night Out: If you cancel between 14-8 days 1/2 of the reservation is charged, if you cancel between 7-0 days the full amount of the reservation is charged.
Wedding, Sweet 15, Sweet 16: If you cancel 90 or more days before the booked date you only lose your deposit. Cancellations that are 0-89 days prior are liable for the full charges
Our Prom cancellation policy is as follows: If you cancel 60 or more days before the booked date you only lose your deposit. Cancellations that are 0-59 days prior are liable for the full charges.
The majority of our customers are absolutely wonderful, and we want to let you know that we appreciate you.